Managing what your bot remembers

Your bot keeps two kinds of memory, and knowing the difference is the key to making it reliable.

Within a single conversation it remembers everything you've said so far.

But it wakes up fresh every session — it does not carry the last chat into the next one on its own.

Anything that matters long-term has to be written down, or it's gone when the session ends.

The good news: you don't manage files by hand. You just talk to your bot.

In-conversation vs. durable memory

• In-conversation memory lasts only as long as the current chat. It's everything in the thread you're in right now. Close the session or start a new one, and that context is no longer automatically present.
• Durable memory is written into your bot's workspace files — its long-term memory of facts and preferences, and its notes about you. These survive across sessions and get re-read each time the bot wakes up. You can see and edit these files yourself: click your bot's title bar in the dashboard and the bot editor opens with a tab per file (Soul, Identity, User, Agents, Tools, Memory). See Your bot for what each file does.

So when you tell your bot something you'll want it to know next week, ask it to save it. Otherwise it only lives in the current conversation.

Telling your bot to remember something

Just say so, in plain language:

• "Remember that I prefer short replies."
• "Make a note that our launch date is in September."
• "Save this for later: the API key lives in the team vault."

Your bot writes it to the right place — its long-term notes, or its notes about you. You don't need to name a file.

Correcting or forgetting something

Same idea, in reverse:

• "That's wrong — I'm in the London office now, not Berlin. Update your notes."
• "You can forget about the old project name."
• "Drop the note about my old phone number."

The bot edits or removes the entry. Corrections matter: durable memory is what it trusts on every future wake-up, so a stale fact will keep coming back until you fix it.

Asking what it knows

You can always check. Ask things like:

• "What do you know about our pricing?"
• "What have you saved about me?"
• "Remind me what we decided on the website project."

Your bot reads back what it has recorded. This is a good habit before a big task — it lets you catch anything missing or out of date before it acts on it.

Beyond its own notes, your bot can also search your organization's shared memory — facts other bots in your org have saved, and whole documents that have been ingested. See the Memory tool on the Built-in tools page.

Going deeper

For what those memory files actually are and how the whole workspace fits together, see Your bot: workspace, persona & memory. For a worked example of loading a bot with the knowledge and routine to bring someone up to speed, see Onboard a new hire.